Price :
QTY :
CART TOTALS :
There are items
in your cart
CART TOTALS :
With this product also buy:
Your shopping bag is empty
Go to the shopFrequently asked questions
Welcome to our FAQ section, your go-to resource for all things shopping on our website. Here, we've compiled answers to the most commonly asked questions to ensure your shopping experience is seamless and enjoyable. Whether you have inquiries about our products, payment options, shipping policies, or return procedures, you'll find detailed information and helpful tips right here. Our goal is to provide you with clear and concise answers, so you can shop with confidence and ease. If you need further assistance, our customer support team is always ready to help. Happy shopping!
Are you Altec?, Are you related to Altec?
No. We have no commercial or legal relationship with Altec (registered trademark). Above all, we respect the Altec brand (registered trademark). We decided to continue the legacy of building high-performance speakers. We have offered maintenance and repair for many speaker models for over 25 years. Our brand, Great Plains Acoustics (formerly Great Plains Audio), manufactures versions of some iconic past models with high-quality standards, handcrafted using original tools from decades ago.
Do you sell all the old models from the past?
Our stock catalog is limited to the best-selling models from the past 25 years. We have 12 and 15” woofers, coaxial and biflex speakers, compression drivers (some with ferrite magnetic motors and others with AlNiCo), diaphragms, and crossovers. It is very complicated to continue manufacturing all the models that ever existed because unique components and special tools are required for each model.
Where can I buy your speakers?
Currently, we only sell them in our online store on the Shopify platform, which serves customers in America, Asia, Oceania, and Africa, and in our eBay store, which serves the United States market. We will soon open other online sales points.
Our European customers can purchase through our sole authorized distributor, Admire Audio, which is located in Spain and serves all European countries.
Our European customers can purchase through our sole authorized distributor, Admire Audio, which is located in Spain and serves all European countries.
Why are my speakers taking so long to arrive at my home?
We work with Shopify, one of the most efficient e-commerce platforms, but there can always be details to resolve. If your purchase is destined for a country outside the United States, the merchandise must clear customs, and this process can regularly take a few days. If you believe the delivery time is excessive, write to customerservice@greatplainsacoustics.com, and we will help you locate the package and expedite the process as much as possible.
Where are GPA speakers manufactured?
80% of our materials come from suppliers in the United States. We have two factories, one in Oklahoma City, United States, and another in Saltillo, Mexico. Both locations have the same assembly quality and use exactly the same materials. We commercially comply with the origin denomination to bear the "Made in the United States" legend.
Where is your service or repair center located?
Our global service center is located in California, United States. The service center for Europe is located in Valencia, Spain. For more details, write to our customer service department: customerservice@greatplainsacoustics.com.
Do you pick up my Altec or GPA speakers from my home and send them back?
No. The final customer is responsible for shipping and final collection. They are also responsible for shipping costs.
What is your relationship with Troy Audio?
Troy Audio is a sister company that builds speaker cabinets largely using Great Plains Acoustics speakers. Troy Audio and Great Plains Acoustics belong to the same business group.
Is Bill Hanuschak still working at GPA?
Bill Hanuschak is the lead engineer and our technical director. Nowadays, he is solely responsible for the research and development department. Bill is working on projects with new speakers that will soon be available on the market.
Do you have stock of all your speakers?
Generally, yes. As much as possible, we maintain sufficient inventory of the models listed in our online store.
Can I choose my own courier service?
When purchasing through our online store, Shopify directly allows the selection of some courier services that automatically appear as the best options in terms of cost and time. We cannot ship outside the Shopify platform.
I am an international customer (outside the United States). Do you handle customs procedures?
No. We ship the merchandise with a commercial invoice and the final destination to the address provided by the customer. Customs and import charges are the responsibility of the final customer. In many countries, the merchandise arrives at the address, and at that time, an extra charge is made for all the procedures. In other countries, the merchandise remains in a customs warehouse, and the customer is notified of what needs to be paid, once the procedures and taxes are paid, the merchandise continues its transit to the final address.
Do you repair speakers?
We exclusively repair some models of Altec and Great Plains Audio. It is important to contact our customer service department at customerservice@greatplainsacoustics.com. We do not repair or provide maintenance for speakers of other brands. Repairs are exclusively done at our service center or in Europe through our authorized distributor.
What can I expect from a maintenance and repair service for my Altec or GPA speakers?
General detailed cleaning of the frame, replacement of the cone, dust cap, spider, suspension, voice coil, wires, and connectors. Re-magnetization of the magnetic motor.
I have a technical query. Who should I contact?
We only handle technical queries about our speakers. We do not provide advice on systems, cabinets, or speakers of other brands. If you still require specialized advice, initially write to customerservice@greatplainsacoustics.com, and we will guide you on the steps to follow or if it is necessary to generate a second-level technical consultation.
